Q&A

  • Q 一般問題: 怎麼聯絡【沉香舍】? Inquiry : How to contact 【Incense House】?
    A
    怎麼聯絡【沉香舍】?

      您可以加入我們的LINE 或是微信: incensehouse;或Email: info@incensehouse.com.tw; 您也可以使用官網右下方藍色區塊即時詢問。我們收到您的訊息,會盡可能快速地回覆您,急件可以來電 0922208358。


    How to contact 【Incense House】?
    You are welcome to email us : info@incensehouse.com.tw, LINE or WECHAT: incensehouse, message via SMARTSUPP system which is at the bottom area (blue) of our webshop. Due to the time difference between our countries, it might not easy to reply you on time, please also advise us your email address on message for further contact.

  • Q 一般問題: 怎麼操作【沉香舍】官網? Inquiry : How to use 【Incense House】webshop ?
    A
    怎麼操作【沉香舍】官網 ?

      謝謝您來到沉香舍官網,我們的產品不定期更新,為了海外的朋友,我們將官網製作成中英文版同時瀏覽,剛開始使用,會有一點生疏。我們的產品豐富,價格實在,不定期有香品特惠,歡迎多加利用。我們用圖例的方式教您如何操作我們的網路商店喔!
    How to use【Incense House】webshop ?
    It's our pleasure to welcome your visit, let us to show you how to get more information about our products and service on our website for PC or Mobile.  

      電腦版 FOR PC  


    畫面下拉,您可以得到更多的分類內容,紅色每個小箭頭還有多個選項喔!
    You can get more detail on each catagory.



      手機版 FOR Mobile  


    官網內容正如火如荼的上架中,敬請期待
    We are trying to complete our products information. :)


     

  • Q 一般問題: 怎麼下訂單 ? Inquiry : How to place an order ?
    A

       如何購物?  
    下單會有幾項操作需要您的配合:

    • 首購即可加入會員
    • 會員請利用最常使用的email註冊帳號
    • 密碼設定需包含: 英文  大     小   寫及數字,6-12碼,(可以用fb的密碼 / 以後忘了也可以查詢喔!)
    • 會員購物後,再回訪本店,可以查詢歷史訂單或是訂單進度
       How to place order?     
    There are some rules in the new webshop:
    • Join member when first order
    • To set the email which you could receive 
    • Password has to be included: A-Z and a-z and 0-9, 6-12 words. Same as FB.  
    • You may easy to get the order's progress or your order history while you back to our shop and log in.
        For Overseas Friends Specially   
    • Please feel free to cotact us via email: info@incensehouse.com.tw, or skype: namio6766, Selina will chat with you for further assistance. 
    • If you chat us on the link of our website, please do not forget to left your email address for further response. 
    • SELINA SHALL TRY HER BEST TO ASSIST YOU IF YOU NEED OUR PRODUCTS. :) :) :)

     

  • Q 一般問題:什麼時候會有優惠活動? Inquiry : Is there any special discount event?
    A

    【什麼時候會有優惠活動?】

      本店不定期舉辦特惠促銷,活動都會列示於官網的【最新消息】發佈,關於活動期間資訊,以及當次活動的特惠活動及規則。本館商品訂價與市售標價相同並享滿額免運費,平時可以多多參考【活動特價區】,將會有尚可使用的NG品、絕版品、斷貨或是低庫存的產品不時提供做特惠喔!


    【Is there any special discount event?】
      Our price policy is reasonable and economical, once you find the suitable item you needed, you may buy more to save the overseas shipping cost. If there is a special discount event, we shall announce it on the “NEWS” of our webshop. By the way, you may also refer to the “clearance”area to find the best price item frequently.

  • Q 一般問題:不會操作網路購物,怎麼辦? Inquiry : I can not shopping on web, how can I do from overseas?
    A

    【不會操作網路購物,怎麼辦?】

      忙碌的您沒有時間操作繁瑣的網路購物流程,或是您不太會操作網路購物,不要擔心,請加入我們的LINE 或是微信: incensehouse;或是直接撥電話 0922208358,我們可以即時為您處理訂單並發貨 (購物滿2000,直接為您貨到付款)喔!


    【I can not shopping on web, how can I do overseas?】

      Welcome to contact us (email info@incensehouse.com.tw, LINE or Wechat : incensehouse), we could make the order for you specially. Confirm the order content, shipping method and payment finally, then wait for the parcel arrival. J